Privacy Policy

01 Overview

Bay Area Milestone LLC is a California limited liability company headquartered in San Jose, Santa Clara County, California. We provide managed information technology services to businesses, including managed IT support, cybersecurity, cloud and infrastructure, networking, backup and disaster recovery, and IT strategy.

This policy applies to information we collect through the Site and in the ordinary course of marketing and selling our services. It does not change the terms of any separate service agreement (such as a Master Services Agreement or Data Processing Agreement) you may have with us, which governs how we handle data we process on your behalf as your IT provider.

02 Information we collect

Information you provide to us

We collect information you choose to give us, for example when you complete a contact or assessment-request form, email us, or otherwise communicate with us. This may include:

• Your name and the name of your organization
• Business contact details, such as email address, phone number, and job title
• The contents of any message, request, or inquiry you send us
• Information you provide during a consultation or onboarding conversation

Information collected automatically

When you visit the Site, certain information may be collected automatically through your device and browser, including:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• Pages you view, links you click, and the dates and times of your visits
• Referring website or source that brought you to the Site

We collect this information using cookies and similar technologies described in Section 4.

03 How we use information

We use the information we collect for legitimate business purposes, including to:

• Respond to your inquiries and provide the information or assessment you request
• Provide, operate, maintain, and improve our services and the Site
• Communicate with you about your account, services, scheduling, and support
• Send service-related notices and, where permitted, occasional updates about our offerings
• Understand how the Site is used so we can improve content and performance
• Protect the security and integrity of the Site and our systems
• Comply with legal obligations and enforce our agreements

We do not sell your personal information.

04 Cookies & analytics

The Site may use cookies and similar technologies to function properly, remember your preferences, and help us understand site usage. Cookies are small files placed on your device. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain until they expire or you delete them).

We may also use analytics services that collect aggregate usage data to help us measure traffic and improve the Site. You can control or disable cookies through your browser settings; however, some parts of the Site may not work as intended if cookies are disabled.

05 How we share information

We do not sell or rent your personal information. We may share information in the following limited circumstances:

• Service providers. With trusted vendors who perform services on our behalf — such as hosting, email delivery, analytics, and scheduling — and who are bound to use the information only as needed to provide those services.
• Legal and safety. When we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Bay Area Milestone, our clients, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
• With your direction. When you ask us to share information or otherwise consent to the sharing.

06 Client data we process as a service provider

As a managed IT services provider, we may have access to systems and data belonging to our clients in the course of delivering services. When we handle data on behalf of a client, we act as a service provider and process that data only as instructed by the client and as set out in the applicable service agreement.

The client remains responsible for the information within its systems and for ensuring it has the appropriate rights and notices in place. If you are an employee, customer, or contact of one of our clients, please direct privacy questions about your data to that organization, which controls how it is used.

07 Data security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, loss, misuse, or alteration. These measures are appropriate to the nature of the information and the risks involved.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us using the details below.

08 Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

09 Your privacy rights

Depending on where you live, you may have rights regarding your personal information, which can include the right to access, correct, update, or request deletion of the information we hold about you, and to object to or restrict certain processing.

To exercise any of these rights, contact us using the details in Section 14. We will respond consistent with applicable law. We will not discriminate against you for exercising your privacy rights.

10 California privacy rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights regarding your personal information, subject to certain exceptions:

• Right to know. Request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.
• Right to delete. Request that we delete personal information we collected from you.
• Right to correct. Request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing. We do not sell or share personal information as those terms are defined under California law.
• Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

To submit a request, email us at info@bayareamilestone.com or write to the address in Section 14. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf, subject to verification.

11 Children's privacy

The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12 Third-party links

The Site may contain links to third-party websites or services that we do not operate or control. This policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site you visit.

13 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted where appropriate. Your continued use of the Site after an update means you accept the revised policy.

14 Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out: